Water damage FAQ

How fast can a crew get here?

Often within about an hour in most of Tampa; edges like Lutz and Wesley Chapel run 60–90 minutes. The dispatcher confirms your exact ETA when you call.

What should I do before the crew arrives?

Shut off the water at the main valve if it’s safe, keep electricity away from wet areas, and take photos before moving anything.

Does insurance cover water damage?

Sudden and accidental events (burst pipes, appliance failures) usually yes. Slow leaks and maintenance issues usually no. Flood from rising water needs separate flood coverage. See the claims guide.

How long does drying take?

Commonly 3–5 days for a room; up to a week-plus for whole homes. The daily moisture log tells you exactly.

Do I need to leave the house?

Usually not — containment and negative-air machines let the crew work room by room. Sewage jobs may temporarily close the affected area.

Is mold covered?

Mold from a sudden covered event usually is, within policy limits. Long-term mold is usually excluded — another reason to call fast.

Are you the crew that arrives?

Tampa Dry Pros is a referral service — we connect you with licensed, insured local restoration professionals. That’s how 24/7 coverage works.